Cancellation Policy

You won't be able to access your account once you cancel, so make sure you download everything you want to keep beforehand.

We'll permanently delete the content in your account from our servers 30 days after cancellation, and from our backups within 60 days. Retrieving content for a single account from a backup isn't possible, so if you change your mind you'll need to do it within the first 30 days after cancellation. Content can't be recovered once it has been permanently deleted.

We won't bill you again once you cancel. If you haven't used your account in months or just started a new billing cycle, contact us for a fair refund. We'll treat you right.

We may cancel accounts if they have been inactive for an extended period:

• Trial accounts: 30 days after a trial has expired without being upgraded
• Frozen accounts: 180 days after being frozen due to billing failures
• Free accounts: after 365 days of inactivity

We also retain the right to suspend or terminate accounts for any reason at any time, as outlined in our Terms of Service. In practice, this generally means we will cancel your account without notice if we have evidence that you are using our products to engage in abusive behavior.

You can cancel your account at any time from your account settings. Navigate to Settings > Account and select the cancellation option. The process is self-service and takes effect immediately.

If you need help canceling your account, you can always contact our support team through the contact page. Our legal responsibility is to account owners, which means we cannot cancel an account at the request of anyone else.