onroi
Help Center
Answers to common onboarding and setup questions.
Need quick support? Start with setup, workspace access, or chat troubleshooting. If you still need help, reach out with your workspace name and issue details so we can assist faster.
How do I get started?
Sign up for a free account, create a workspace, and start a conversation with the default agent. You can customize your agent, upload knowledge documents, and invite teammates at any time from the workspace settings page.
How do credits and billing work?
Credits are the currency that powers your tasks. Each action uses a small number of credits depending on complexity. New accounts receive free credits to explore the platform. Credits replenish daily on top of your monthly plan allowance, and you can upgrade your plan at any time.
How do I create and customize agents?
Navigate to the agents page in your workspace, click create, and give your agent a name, instructions, and capabilities. You can enable web search, code execution, image generation, and knowledge access per agent. Each agent can also be assigned a specific AI model.
How do integrations work?
In workspace settings under integrations, connect Slack, Discord, Microsoft Teams, or Telegram. Each integration bridges your messaging platform to a workspace agent. Messages in connected channels are forwarded to the agent, and responses flow back automatically.
Is my data private?
Your workspace data is isolated from other tenants. We encrypt data at rest and in transit, enforce role-based access controls, and never use your conversations to train AI models. You can delete your data at any time from workspace settings.
How can I contact support?
Use the contact form on our website or reply to any transactional email. Include your workspace name and a description of the issue so we can help you faster. We aim to respond within one business day.