Skills
Turn your best conversations into reusable AI workflows. Package expertise once, share it across your entire team.
From conversation to automation in three steps
Complete
Have a conversation with your agent where you work through a task — refining the approach, iterating on the output, and arriving at a great result.
Package
Click "Package as skill" and AI extracts the reusable workflow from your conversation — the process, not the specific data. Edit the draft before saving.
Reuse
Your skill is available across your workspace. Every team member can trigger it, and the agent follows the same proven approach every time.
The expertise scaling problem
Your team’s best work happens in conversations. Somebody figures out the perfect approach to triaging support tickets, analyzing data, or writing content. But that expertise stays locked in their head — or buried in a chat log nobody reads.
Skills solve this by letting you package any conversation into a reusable workflow. The AI extracts the process — not the specific data — and makes it available to everyone in your workspace. New team members get the benefit of your best performer’s methodology from day one.
How it compares
| Manual SOPs | AI chatbot | onroi | |
|---|---|---|---|
| Knowledge capture | Tribal knowledge, undocumented | Re-explain every session | Packaged once, reused forever |
| Consistency | Varies by person | Depends on prompting skill | Same process, every time |
| Team sharing | Training sessions, SOPs | Copy-paste prompt chains | Shared workspace skill library |
| Creation effort | Hours writing documentation | Prompt engineering needed | One click from any conversation |
Capabilities
- AI-powered extraction from any conversation
- Editable drafts — refine before saving
- Workspace-wide skill library for your team
- Skills trigger automatically based on context
- Enable or disable skills per agent
- No coding or prompt engineering required
Why skills matter
Four ways skills transform how your team works with AI.
Specialization
Customize your agent for specific domains — legal review, financial analysis, content creation, or anything unique to your business.
Reusability
Build once, use everywhere. A skill created from one great conversation is available across every future conversation.
Composability
Skills work together. An agent with multiple skills can handle complex, multi-step workflows that span different domains.
Standardization
Enforce your team’s best practices. Every team member gets the same methodology, ensuring consistent quality.
Use cases
See how teams are packaging their expertise into reusable skills.
Package your best triage and escalation workflows so every team member handles tickets like your top performer.
Get startedContent creation processesCapture your editorial workflow — from research to outline to final draft — and reuse it for every piece of content.
Get startedData analysis pipelinesTurn your analytical approach into a repeatable skill that any colleague can run on new datasets.
Get startedSales qualification frameworksCodify your discovery call methodology so every rep follows the same qualification criteria.
Get startedTechnical debugging runbooksConvert your diagnostic approach into a skill that guides systematic troubleshooting for any incident.
Get startedOnboarding checklistsPackage your onboarding process so new hires get the same comprehensive setup every time.
Get startedFrequently asked questions
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