Workspace Channels
Feb 23, 2026
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Keep every team focused on the right conversations. Dedicated channels let you organize discussions by topic and assign agents so the right assistant handles the right questions. Channels support membership management, topics, and archival to keep things tidy as your team scales.
Channels bring structure to your workspace conversations.
Create dedicated channels for different topics — marketing, engineering, support — and assign the right agents to each one. When a team member starts a conversation in a channel, the assigned agent automatically picks it up.
Channels support membership management so you control who sees what, topics to keep discussions organized, and archival for when a channel has served its purpose. As your team grows, channels keep everything tidy.
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